Another victim of the inability of organisations to cope with the things people say on social media.
Note that the tweet was not actually directed at any twitter account, so the surgery staff would have to have gone looking for it or been tipped off.
We aim to treat all of our patients courteously at all times and we expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive, or violent behaviour against any of our staff or other patients. If any of our patients should behave in such a manner they will be warned that if they do not stop they may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
There’s no indication that any warning was given in this case. When even the prime minister can get away with calling people who use twitter “twats” it seems a bit harsh for someone to be refused medical treatment for using the same word.